01. Introduction & PDPA
At NEURO-29™, we respect your privacy and are committed to protecting your personal data. This Privacy Policy is formulated in accordance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia. By using our website and purchasing our protocol, you consent to the collection and processing of your data as described herein.
02. Data We Collect
We may collect and process the following personal data:
- Identity Data: Full name, age, and account username.
- Contact Data: Email address and mobile phone number.
- Transaction Data: Payment status and order history (processed securely via Billplz/Stripe). We do not store raw credit card details.
- Technical Data: IP address, device type, and interaction data via Facebook Pixel/CAPI.
03. Marketing & Tracking
We use cookies and tracking technologies, including Facebook Pixel and Conversions API (CAPI), to measure ad performance and provide relevant content. This data is hashed and anonymized where possible before transmission to Meta platforms.
04. Data Retention & Transfer
Your information is stored securely using cloud infrastructure (Supabase). Please note that your data may be transferred to and maintained on servers located outside of Malaysia. We retain your personal data only for as long as necessary to fulfill the purposes of providing access to the NEURO-29™ system and for legal/audit requirements.
05. Your Legal Rights
Under the PDPA, you have the right to access your personal data, request correction of any inaccuracies, or withdraw your consent for marketing purposes. To exercise these rights, please contact our support team.
06. Security Commitment
We implement rigorous technical and organizational security measures to prevent unauthorized access or disclosure. However, no digital transmission is 100% secure; you use our services at your own risk.